Purchase Process
How can I reset my password if I happen to forget it?
To reset your password, please click on “Forgot your password?”, write your email address and click on the “Reset Password” button. You’ll be immediately sent a password reset link. You can also do so by clicking on the link below: Reset password
How do I search for a product and add it to the cart?
Our products fall into 5 main categories located in the upper part of the navigation menu: Seeds, Growing Products, CBD Products, Smoking Accessories, and Headshop, each of which is divided into several other sections to make the search process way easier. Therefore, you can either use our intuitive navigation menu or enter the product’s name or brand in the search box by clicking the magnifying...
Can I cancel, increase, or modify my order, even after it has been placed?
MODIFICATION OR EXTENSION OF ORDERS: You can modify or increase your order as long as it is still not being processed. ORDER CANCELLATION: Yes, you can cancel your order as long as it has not been collected by the shipping courier and is still at our warehouse.
Can I build a list of different delivery addresses and contact persons?
Yes. During registration, or any time later, you’ll be able to add various delivery addresses and contact persons to your account. This way, you'll be able to quickly select the address you want to have your order shipped to every time you order online.
Can I arrange the pick-up of my order?
Yes. All you have to do is select PICK-UP AT WAREHOUSE as the DELIVERY TYPE at the checkout, in which case no shipping costs will incur. Our warehouse is open from 9 a. m. to 4:30 p. m.
What steps should be taken to place an order?
Buying seeds and grow products on our website is quick and easy: Sign in. Pick the items you'd like to purchase and add them to your cart. Click on “Proceed to Checkout” and make sure everything is right before completing the order. The option “Pick-up at warehouse” is also available for those who prefer to collect their own items. The advance payment shall be performed using...