Shipments and Delivery Times
What if the order doesn’t reach its final destination?
Our Customer Service Department (from Monday to Friday, between 8:30 a. m. and 4:00 p. m. ) will do their best to make sure it is handed to you as quickly as possible. SPANISH customers:Email: pedidos@lamotadisribucion. com / Phone: 943 005 213 INTERNATIONAL customers:Email: orders@lamotadisribucion. com / Phone: 00 34 943 005 213
How are shipping costs calculated?
Shipping costs are automatically calculated and displayed at the checkout before you pay. They depend on the weight and volume of the order, as well as on the destination. Free shipping is only available for seed orders of over €300 within Spain and for international seed orders of more than €500. Shipments of grow products will only qualify for free delivery if they're shipped within the...
What's the estimated shipping time and delivery time of an order?
Upon verification of the payment, delivery times from dispatch vary according to the destination and the items being shipped: DESTINATION DELIVERY TIME Seeds Others Spain (mainland) 24-48 hours. 24-72 hours. The Balearics 48 hours. 48-96 hours. Ceuta, Melilla, The Canary Islands** Approx. 5 days Service unavailable **No soil. DESTINATION DELIVERY TIME Seeds Others European Union 24-48...
How are orders shipped within SPAIN?
Mainland and the Balearics Seeds: UPSProducts: TIPSA Ceuta and Melilla Courier service, maritime transport or regular mail, depending on the size, weight, and destination. The Canary Islands Seeds: certified mailProducts: Atradi
How are orders shipped INTERNATIONALLY?
European Union: Seeds: UPS Products: GLS/SCHENKER (inland) Rest of the world: Certified mail.
Which countries do we ship to?
You can place your orders from anywhere in the world. However, some countries have very restrictive policies that don’t allow the shipment of some products.
Can I wait ‘till all the items in my cart are in stock?
Your order is prepared with the products that are in stock at the time of purchase. Those that aren't will be shipped as soon as they're back in stock.
Can I build a list of different delivery addresses and contact persons?
Yes. During registration, or any time later, you’ll be able to add various delivery addresses and contact persons to your account. This way, you'll be able to quickly select the address you want to have your order shipped to every time you order online.
Can I have my order shipped to a post office box?
We’re sorry but we don’t send to P. O. boxes.
Can I arrange the pick-up of my order?
Yes. All you have to do is select PICK-UP AT WAREHOUSE as the DELIVERY TYPE at the checkout, in which case no shipping costs will incur. Our warehouse is open from 9 a. m. to 4:30 p. m.
How can I check my order status and track my package?
Once your order's been accepted, you'll receive an email confirming its reception with the order number, the payment instructions, and a link to your order status. As soon as it’s dispatched, you’ll be sent another notification email with a direct link to the courier's website so you can track your package and get info on its location.
What if my order is stuck at customs?
Any charges that may incur from your order being held up at customs will be at your expense and whether you finally receive it or not will depend on your country's regulations in force. Should you need assistance, please contact our Customer Service Department from Monday to Friday, between 8:30 a. m. and 4:00 p. m. SPANISH customers:Email: pedidos@lamotadistribucion. com / Phone No. : 943 005 213...