Shipments and Delivery Times

What's the estimated shipping time and delivery time of an order?

Upon verification of the payment, delivery times from dispatch vary according to the destination and the items being shipped: DESTINATION DELIVERY TIME   Seeds Others Spain (mainland) 24-48 hours. 24-72 hours. The Balearics 48 hours. 48-96 hours. Ceuta, Melilla, The Canary Islands** Approx. 5 days Service unavailable **No soil. DESTINATION DELIVERY TIME   Seeds Others European Union 24-48...

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How are orders shipped within SPAIN?

Mainland and the Balearics Seeds: UPSProducts: TIPSA Ceuta and Melilla Courier service, maritime transport or regular mail, depending on the size, weight, and destination. The Canary Islands Seeds: certified mailProducts: Atradi  

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How can I check my order status and track my package?

Once your order's been accepted, you'll receive an email confirming its reception with the order number, the payment instructions, and a link to your order status. As soon as it’s dispatched, you’ll be sent another notification email with a direct link to the courier's website so you can track your package and get info on its location.

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What if my order is stuck at customs?

Any charges that may incur from your order being held up at customs will be at your expense and whether you finally receive it or not will depend on your country's regulations in force. Should you need assistance, please contact our Customer Service Department from Monday to Friday, between 8:30 a. m. and 4:00 p. m. SPANISH customers:Email: pedidos@lamotadistribucion. com / Phone No. : 943 005 213...

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What if the order doesn’t reach its final destination?

Our Customer Service Department (from Monday to Friday, between 8:30 a. m. and 4:00 p. m. ) will do their best to make sure it is handed to you as quickly as possible. SPANISH customers:Email: pedidos@lamotadisribucion. com / Phone: 943 005 213 INTERNATIONAL customers:Email: orders@lamotadisribucion. com / Phone: 00 34 943 005 213

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How are shipping costs calculated?

Shipping costs are automatically calculated and displayed at the checkout before you pay. They depend on the weight and volume of the order, as well as on the destination. Free shipping is only available for seed orders of over €300 within Spain and for international seed orders of more than €500. Shipments of grow products will only qualify for free delivery if they're shipped within the...

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