Issues and Returns

How can you contact our Customer Service Department?

Our Customer Service Department will resolve any questions relating to products, orders, payments, and returns, trying to help you out with anything you may need before, during and after the purchase. You can contact us from Monday to Friday, between 8:30 a. m. and 4:00 p. m. : SPANISH customers: E-mail: pedidos@lamotadistribucion. com / Phone No. : 943 005 213 INTERNATIONAL customers: E-mail: orders@lamotadistribucion....

Read more

Can I return my order? How?

Yes, of course. Returns are accepted as long as the product is in perfect condition and still in its original packaging. The process is the sole responsibility of the customer, though, who’s to bear all the return shipping costs.

Read more

What if there’s a problem with my order (defective, mistaken or damaged item…)?

If you received a faulty/mistaken/damaged item, please contact our Customer Service Department so we can arrange the pick-up and the replacement of your order as quickly as we can. We’ll take care of everything, including the return shipping costs. Customer Service Department (Monday to Friday, from 8:30 a. m. to 4:00 p. m. ) SPANISH customers: E-mail: pedidos@lamotadistribucion. com / Phone...

Read more