International Customers
What's the estimated shipping time and delivery time of an order?
Upon verification of the payment, delivery times from dispatch vary according to the destination and the items being shipped: DESTINATION DELIVERY TIME Seeds Others Spain (mainland) 24-48 hours. 24-72 hours. The Balearics 48 hours. 48-96 hours. Ceuta, Melilla, The Canary Islands** Approx. 5 days Service unavailable **No soil. DESTINATION DELIVERY TIME Seeds Others European Union 24-48...
Can I pay through cash on delivery?
We’re sorry but COD payments are not accepted. Payments can only be made through credit card, bank transfer or Bitcoin.
Who are we?
We’re a cannabis seed and grow product distribution company who's been working with both national and international suppliers and customers for over 15 years. Our catalogue comprises: More than 90 selected seed banks with more than 5000 feminised, regular, autoflowering, and CBD-rich strains. All you need to grow cannabis plants indoors and outdoors. Accessories, merchandising products, and some...
How are orders shipped INTERNATIONALLY?
European Union: Seeds: UPS Products: GLS/SCHENKER (inland) Rest of the world: Certified mail.
Who can become a customer of LaMota Distribución?
Our website is intended for grow shops and industry professionals only. If you’re an end customer, you should visit our retail website www. lamota. org.
Which countries do we ship to?
You can place your orders from anywhere in the world. However, some countries have very restrictive policies that don’t allow the shipment of some products.
How can I become a customer of LaMota Distribución?
All you have to do is sign up on our website by clicking on “Send a customer registration request”. You’ll be redirected to an application form to be filled in with information about your business. In about 24 hours, your request will be validated, and you’ll be sent an email with the steps to follow so you can start to place your orders. Here’s a shortcut: Register your...
Can I build a list of different delivery addresses and contact persons?
Yes. During registration, or any time later, you’ll be able to add various delivery addresses and contact persons to your account. This way, you'll be able to quickly select the address you want to have your order shipped to every time you order online.
Do I need to register to receive catalogues?
Yes. Catalogue requests can only be made by registered customers who send us an email specifying the amount needed. Spanish customers: pedidos@lamotadistribucion. com International customers: orders@lamotadistribucion. com
What if my order is stuck at customs?
Any charges that may incur from your order being held up at customs will be at your expense and whether you finally receive it or not will depend on your country's regulations in force. Should you need assistance, please contact our Customer Service Department from Monday to Friday, between 8:30 a. m. and 4:00 p. m. SPANISH customers:Email: pedidos@lamotadistribucion. com / Phone No. : 943 005 213...
Can I sign up for both the wholesale and retail websites?
LaMota Distribución is a wholesale website for grow shops and industry professionals only, while the retail website www. lamota. org sells directly to the end user. We’re sorry but you can’t sign up for both websites at the same time.
How are shipping costs calculated?
Shipping costs are automatically calculated and displayed at the checkout before you pay. They depend on the weight and volume of the order, as well as on the destination. Free shipping is only available for seed orders of over €300 within Spain and for international seed orders of more than €500. Shipments of grow products will only qualify for free delivery if they're shipped within the...
Do you do any dropshipping?
We're sorry but we don't ship the goods directly to the end customer.
How can I pay for my order?
Payments can only be made by credit card, through bank transfer or Bitcoin. FREE shipping is only available for seed orders of over €300 within Spain and for international seed orders of more than €500. Shipments of grow products will only qualify for FREE delivery if they're shipped within the country, if the total price exceeds €1000 and if they don’t include any soil. Shipments...
What are the advantages of buying from LaMota Distribución?
LaMota Distribución is a platform that offers grow shops and professionals of the cannabis sector a wide selection of top-quality products crafted by a group of seasoned experts who deeply understand the needs of the end user and know how to satisfy them. Find the best products of today and tomorrow in our catalogue. But not just that. We also put at your disposal our Customer Service Department...
What steps should be taken to place an order?
Buying seeds and grow products on our website is quick and easy: Sign in. Pick the items you'd like to purchase and add them to your cart. Click on “Proceed to Checkout” and make sure everything is right before completing the order. The option “Pick-up at warehouse” is also available for those who prefer to collect their own items. The advance payment shall be performed using...
Is there a minimum purchase requirement?
No. You don’t need to hit a minimum purchase to place your order. The cost of the order does affect the shipping fees, though. Free shipping is only available for seed orders of over €300 within Spain and for international seed orders of more than €500. Shipments of grow products will only qualify for free delivery if they're shipped within the country, if the total price exceeds €1000...
How can I sign up for LaMota Distribución?
All you have to do is sign up on our website by clicking on “Send a customer registration request”. You’ll be redirected to an application form to be filled in with information about your business. In about 24 hours, your request will be validated, and you’ll be sent an email with the steps to follow so you can start to place your orders. Here’s a shortcut: Register your...
How can I reset my password if I happen to forget it?
To reset your password, please click on “Forgot your password?”, write your email address and click on the “Reset Password” button. You’ll be immediately sent a password reset link. You can also do so by clicking on the link below: Reset password
How do I search for a product and add it to the cart?
Our products fall into 5 main categories located in the upper part of the navigation menu: Seeds, Growing Products, CBD Products, Smoking Accessories, and Headshop, each of which is divided into several other sections to make the search process way easier. Therefore, you can either use our intuitive navigation menu or enter the product’s name or brand in the search box by clicking the magnifying...
Can I cancel, increase, or modify my order, even after it has been placed?
MODIFICATION OR EXTENSION OF ORDERS: You can modify or increase your order as long as it is still not being processed. ORDER CANCELLATION: Yes, you can cancel your order as long as it has not been collected by the shipping courier and is still at our warehouse.
Can I pay with a debit card?
Yes, payments can be made by credit card, through bank transfer or Bitcoin.
Can I pay with PayPal?
We’re sorry but we don't accept PayPal payments. Payments can only be made through credit card, bank transfer or Bitcoin.